Choosing the Right Mobile Solution for Utility Workers

The field service industry spreads across a wide variety of jobs that rely on mobility and fast response times. Technology has certainly improved work performances and efficiency, but some utility companies might still be undecided on what solution works best for them.

Helping Cut Costs in the Field
Utility companies are often under budgetary limitations, and must regularly look for ways to boost efficiency while driving down unnecessary costs. Utility trucks are typically large and inefficient vehicles that cost a small fortune to fuel and maintain in a fleet environment.

Advancements in mobile technology allow utility companies to use work route optimization on rugged tablets to get crews to sites faster. Mapping and GPS applications help to pinpoint service sites and waste less fuel. Using fleet tracking applications also help utility companies reduce fuel costs with speed alert and report technology. According to the U.S. Department of Energy, for each 5 mph past 60 mph driven, vehicle fuel efficiency is lowered by approximately 5 percent to 33 percent.

Dock mounts help keep drivers focused while on the road, and the capability to dock rugged tablets in utility vehicles lessens the potential for accidents. Utility companies have to choose their battles when tightening the belt on their budget and saving fuel could drastically help.

Enhancing Productivity with Rugged Tablets
Mobility is essential to field workers. The less equipment they carry around, the more efficient they can be. Service and installation technicians typically carry specialized tools, digital-reading equipment and customer paperwork. This seriously weighs down a field worker – which is where tablets come in. Rugged tablets essentially create a mobile office for field workers, allowing them to easily switch between applications and store data in the cloud. Primary uses include things like reading and reporting line issues and processing payments or insurance claims. Tablets also help field workers navigate harsh and potentially hazardous environments. Technologies such as GPS, UAV/Drone control, 4G/Wireless LAN, and RFID can help locate and isolate targeted areas and allow crews to efficiently and safely address their tasks and maintain closer contact with supervisors.

Reducing Downtime with Intel Processors
Any amount of downtime can significantly impact a worker’s daily productivity and negatively affect customer satisfaction. Using high-quality, reliable Xplore Tablets with high-performance, industry-leading Intel processors is one way to reduce downtime and minimize disruptions.

According to PC Magazine, Intel is currently doing whatever it takes to become more successful in the mobile market. “Performance matters more in tablets than in phones and no one questions Intel’s performance capability,” Patrick Moorhead, principal analyst for Moor Insights and Strategy, told PC Magazine.

Although the initial investment in high-quality rugged tablets for mobile crews can be more than the cost of traditional consumer tablets, the long term benefits and total cost of ownership (TCO) will more than make up for the initial purchase price of a lower grade, less rugged device.

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