This blog was posted on behalf of Renee Kuriyan, Director of Social Impact in Intel’s Corporate Responsibility Office.
2011 showed the world that social media sites no longer solely signify just sharing favorite YouTube videos or photos with your friends. As social media becomes more integral to the way we live, protest, gather, support, and view politics– it is actually changing relationships between citizens and governments. This has been most clear in the collection of uprisings and revolutions in the Middle East, known as the Arab Spring. Social media, websites and wikis, and interactive geo-mapping are playing a key role in increasing accountability, participation and transparency in public administration.
The World Bank approached Intel to collaborate in investigating this topic given our expertise in the technology field, e-governance, and digital inclusion. Together, we wrote a report examining how Information and communication technologies (ICTs) can be used to improve the accountability and transparency of governments in delivering services to the poor, women, and citizens more broadly.
If you want to better understand how social media and other ICT tools are truly going to revolutionize the relationship between citizens and governments and create new standards for transparency and accountability–this report attempts to start answering some of those difficult questions.
Download the report here.