Many enterprises are deploying mobile technology to improve productivity. But the task of integrating mobile technology into existing enterprise processes can be daunting. I spoke on a panel at the Open Mobile Summit last week discussing how mobile technology contributes to enterprise productivity. My fellow panelists who are experts and trailblazers in their respective fields shared firsthand experience on how to make mobile technology work for their enterprises.
One of the things the panel touched on was that there is a huge amount of choices when it comes to mobile technology for enterprises, one size doesn’t fit all. Enterprises should be ready for some of the things not working, be flexible, learn from mistakes and press on. For example, we worked with one of the US agencies that needed a mobile solution in a maritime environment which streamlined forms frontline workforces need to fill. Once they started the trials, they realized they needed more consumer orientated camera features and better image quality to enhance verification of people or assets on the boats. They also needed special tools to look up technical details securely real-time when boarding a boat.
Social collaboration is another factor that the panelists recognized as playing a key role in mobile deployment in enterprises. Social media is the prefect tool for employees in the frontline to provide feedback, ask for support and share experiences in using new mobile tools. It’s also a great tool for the IT department to communicate how mobile technology will change processes and ways the frontline staff are working.
Here are just a couple of topline areas enterprises should consider when they start mobile technology deployment. Share with us your experience and tips on how mobile technology works for you in improving productivity.