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Results tagged “training”

How do you get the message to users?

posted by Tomas Mcinernery on August 27, 2007 at IT@Intel

Quick trip to the US last week saw some quality time in the Heathrow departure lounge with time to think (dangerous habit) much of it I spent working on possible solutions for an issue I raised on my last blog...

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Information Overload VI: JIT Coaching Redux

posted by Nathan Zeldes on November 21, 2006 at IT@Intel

Last week I shared with you the Intel Email Effectiveness Coach, a tool for Just in Time coaching of ill-behaved senders. Today I share an interesting derivative of this tool: eMailAdvantage Assistant. This was produced by BP’s Digital Learning group,...

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Information Overload V: A JIT Coaching solution

posted by Nathan Zeldes on November 14, 2006 at IT@Intel

A controversial question: You want to stop harmful behaviors like poor email etiquette in the organization. Can you educate your users to do what’s good for them? There are two views: If you educate them, they will do the right...

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