I’m a big fan of The Economist, and consider it a must-read publication. Most of the time I’ll quote their findings chapter and verse. But this week’s article on customer loyalty programs (“Forsake All Others”, US edition, September 9th.) left me wanting to send the writer (and editor, too) back to the copy desk. There’s …continue reading The Most Effective Brand Affinity Known to Retail
His CV includes leadership of North American retail consulting practice for Cisco Systems, and a prior stint at Intel, where he founded the companys sales and marketing focus on the retail industry. His perspective on technologys value in the industry has been shaped by advisory and project engagements in the United States, across the European Union, and in India, Australia, and the People's Republic of China, and from 15 years of executive sales and marketing experience in the U.S. apparel industry, working with the nations leading department and specialty stores.
At Intel, his current areas of research and engagement include the future of the store in this new digital age; how and where retailers turn data into competitive advantage; the role of technology within the new cross-channel shopper journey, and, the critical business and IT capabilities that industry success will demand going forward.
RECENT BLOG POSTS
The recent news of Amazon’s purchase of Whole Foods has sparked a wide range of commentary, a bit of it mine. Most have remarked on Amazon’s size, retailing innovation (from Prime to Go to Alexa), strategic patience, and willingness to invest in tests worldwide. Few have spoken to the transformations underway in traditional fast-moving consumer …continue reading Reinventing the Future of Grocery Shopping
It’s tomorrow in retail-land. Want a product? A service? Say so to a listening device that understands your every word to over ninety percent accuracy, then translates your spoken word to an order, to a shipment, then to automatic billing, and finally to an established financial account. Most of us know this from Amazon’s brilliant …continue reading Let’s Chat About Conversational Commerce